Software quality is great. Very near stock with a few great tweaks. Moto gestures are amazing, I use the chop-flashlight constantly and I know lots of people do too.
The updates suck honestly though. Security updates 1-2 months behind and you’ll get 2 version upgrades… eventually. Edit: their higher end phones get two, reportedly their budget line gets 1 usually…
Still though I like their phones. But as a techy guy I also know I won’t stick with a phone more than 2 years anyhow.
Generally you go to some site your carrier has, enter the IMEI or some number from your phone’s settings, then scan a QR code. It’s not bad… depending on your carrier.