The charge five isn’t really a Google product. Google were still in the process of buying Fitbit when it was released. And as someone who’s owned the charge HR (bad band), the charge 2 (great device, miss it), the charge 3 (died randomly - screen was backlit, device was charged but it would not wake up after an update), the charge 4 (still going strong, use it for work), and the charge 5 (too fragile in my opinion but a nice device), I can’t say I’m too surprised. The software update I will admit is google, but Fitbit had problems with device QC and quality long before Google bought them.