Think of the post office, or amtrak, or the NY subway, or public schools. They provide shit service at outrageous cost, and with all of that they aren't even profitable counting the public teet as "revenue". And they don't need to be because their customers aren't the people relying on their services, their "customers" are nameless bureaucrats spending other peoples' money.
Companies aren't inherently good, it's just that in a free market the bad ones are allowed to die.